Overview
These terms of service govern all purchases and commissions made through Sonny Bailey-Aird. By placing and order you agree to the terms outlined below
Bespoke
2.1 Design Process
Bespoke pieces are made to order and may involve consultations, sketches, stone sourcing and revisions. A design fee may be charged prior to the start of the design process. This fee is non refundable but may be deducted from the final price at our discretion. A maximum of 3 design runs can be done.
2.2 Approval
Final designs must be approved in writing before production begins. Once approved a non-refundable 50% deposit is made, this cover initial material costs and labour. Upon completion of the finished article, the remaining 50% minus the £100 initial design deposit is made and the piece can be posted or collected from our London studio.
2.3 Revisions
Bespoke designs include 1 revision if changes are to be made to the piece during the making process. if extra materials are required this is chargeable and will be added to the final 50%
Lead Times
Estimated lead times are provided as a guide only and are not guaranteed. Delays may occur due to:
• Material sourcing
• Design revisions
• Workload or unforeseen circumstances
We will always communicate any significant delays. Our estimated lead time varies, for bespoke a maximum of 12 weeks is generally given. Ready to ship items require 7 working days. Made to order items require 4 weeks to make and post.
Pricing & Payment
3.1 Pricing
All prices are quoted in GBP and are subject to change based on material costs, design complexity, and scope adjustments.
3.2 Payment Terms
• A non-refundable deposit (50%) is required to begin manufacture upon confirmation of final design
• The remaining balance must be paid prior to delivery or collection
• £100 design deposit is due upon design process starting (deducted off final price)
Failure to complete payment may result in cancellation and forfeiture of deposit.
Cancellation & Refunds
5.1 Bespoke Orders
Due to the custom nature of bespoke jewellery:
• Initial 50% deposits are non-refundable
• If the order is cancelled the piece up till its current stage is legally owned by Sonny Bailey-Aird
• Full/partial refunds are not offered once production has begun
5.2 Ready-to-Wear Items
Returns may be accepted within 14 days of receipt, provided the item is:
• Unworn
• In original condition
• Returned with original packaging
Customised or resized items are non-refundable.
Materials & Variations
All pieces are handmade and or hand finished so may feature elements “of the hand” and may feature very slight variations from the final design, the variations may be texturally or in colour due to the materials being natural. Gemstones are chosen and confirmed for bespoke orders so there won’t be variations there. Made to order and ready to ship pieces may have slight variations to the described or photographed piece, this is due to gemstones being sourced individually and being natural so very slight variations in colour, clarity, shape and carat weight may occur.
Repairs and Warranty
7. Repairs & Warranty
We offer a 6 month workmanship warranty covering manufacturing faults.
This does not cover:
• General wear and tear
• Accidental damage
• Improper use or care
Repairs outside of warranty may be chargeable.
Client Responsibilities
8. Client Responsibilities
Clients are responsible for:
• Reviewing and approving designs carefully
• Ensuring safe wear and care of jewellery
We are not liable for issues arising from incorrect information provided by the client.
IP
9. Intellectual Property
All designs, sketches, and concepts created by Sonny Bailey-Aird remain our intellectual property unless otherwise agreed in writing. They may not be reproduced or commissioned elsewhere.
Liability
10. Liability
Our liability is limited to the value of the item purchased. We are not liable for indirect, incidental, or consequential losses.